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Managing Your Timeslips Licenses

Every so often, I get a sort of frantic call/email that begins something like this: “I recently got a new computer and loaded Timeslips on it, but when I try to open the program, it tells me that there are not enough licenses.  I have X number of licenses and there are only X number of people using this program.  WHY does it think we do not have enough?”

Folks get pretty worked up about it too, and start venting about how they don’t want to have to pay for another license or an upgrade, or support!

Turns out, all they really need to do is manage how their licenses are being assigned/distributed.  This post will show you how to do this so that you can avoid that frustration.

Timeslips tracks licenses by assigning a license to a computer the first time it tries to use the program.  If there is a license available, it is assigned behind the scenes and the user is let into the program.  That assignment is semi-permanent.  “Permanent” in the sense that the license will remain assigned to that computer until it is manually released. The ability to release the license so that it can be reassigned to the new computer would be the “semi” part.

At any time, you can check on your license assignments by launching the Station Administrator in your Timeslips program group.

 

 

It is also available from within the main Timeslips program on the Special menu.

 

 

 

The initial screen will show you if anyone is currently logged into the database.  It is IMPERATIVE that NO ONE be logged in when attempting to reassign licenses.  The program will warn you about it anyway, but you will save yourself a lot of grief by getting everyone out of the pool before attempting to clear licenses. Note that Station Administrator is entirely independent of the main program and can be open when the main program is not.

Once you have Station Administrator open and no one logged in, go to the Options menu and choose Licenses in Use.  This will show you how many licenses you own, how many are available to be assigned and which machines have been assigned a license.  Use the Clear All button to put all the licenses back into the Available category, and thus allow Timeslips to reallocate the licenses amongst all the machines that you want to be able to run the program.  If you like, you can keep this screen open as you log each of them in, and see their machine claim a license.

I hope those of you struggling with this issue find this helpful.

8 Responses to Managing Your Timeslips Licenses

  1. […] Certified Resources Network member Nancy Duhon has posted a great article on how to manage your Timeslips licenses when you move or change computers.  Read it here. […]

  2. Ari says:

    I have 5 licenses, none are available. But there are only 4 machines that use Timeslips, the 5th license is assigned to a computer that doesn’t exist anymore. The database is kept on one of the PCs that has a license and the other computers connect via network access. I disabled the network adapter for the database computer and tried to clear the licenses of another machine. I still got an error message telling me to quit Timeslips on all computers before continuing as a machine was still operating Timeslips and clearing any license would cause an error. I don’t understand how another machine could still be using Timeslips when all 4 machines with licenses had Timeslips closed, and the 5th machine has been powered down and thrown out 3 years ago. Out of the 4 machines that use Timeslips, only 2 can access Timeslips currently. The other two get an error message saying that there are not enough licenses.

    • nancyduhon says:

      Ari, on the initial screen that opens for the Administrator, does it show anyone ACTUALLy logged in? If not, then you can clear them. You will always get the popup warning about making sure all folks are out first. That is normal.

      Nancy

  3. ferryboat George says:

    Thank you so much! My boss was pissed I had the IT guy rename the computers and screwed things up.

  4. Robert Pitts says:

    Nancy, I have a similar issue as Ari above. I have a single user license that resides on a computer that crashed. I loaded Timeslips onto my new computer, but now, when I open the Timeslips program on that new computer, I get the “There are not enough licenses to allow use of the program at this time” error message. When I click “Okay” in the dialogue box, Timeslips shuts down, so I can’t access the Station Administrator for the fix outlined above.
    Is there a way to remotely clear or deactivate the license on that old, crashed computer in order to free it up for my new computer?
    My Five-Star rating awaits!! 😉

  5. Robert Pitts says:

    Nancy,
    I was able to work out the issue (I went to the Station Administrator through the Start menu on the new computer and was able to get to the “Clear License” dialogue box referenced in your post.
    Thanks!

    • nancyduhon says:

      Yep, that’s the way to do it. Good job Robert!

      Nancy Duhon, Esq.
      Duhon Technology Solutions, LLC
      Master Certified Consultant for Sage Timeslips
      Providing individual Consultations and Third Party Remote Desktop Support – including older/unsupported versions.
      404-325-9779
      duhon@duhon.biz

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